Last Updated: 05/31/2026

1. Overview

At CheapCloudAccount, we provide digital products that are delivered electronically. Due to the nature of digital goods, all sales are generally considered final once a product has been successfully delivered.

However, we are committed to providing functional products and fair customer support. This Refund & Return Policy explains when refunds or replacements may be available.

2. Digital Product Policy

All products sold through CheapCloudAccount are digital goods and are delivered electronically via email or other specified delivery methods.

Because digital products cannot be physically returned, customers acknowledge that they are purchasing non-tangible goods and agree to the terms outlined in this policy before placing an order.

3. Replacement Guarantee

We offer a replacement for eligible products under the following circumstances:

• The account is dead on arrival (DOA).
• Login credentials are invalid.
• The delivered product does not match the purchased product.
• The account is inaccessible upon initial login due to a delivery-related issue.

Replacement requests must be submitted within 24 hours of delivery.

After verification of the issue, we will provide a replacement account within 24–48 hours.

4. Refund Eligibility

A refund may only be considered if:

• A replacement account cannot be provided within a reasonable timeframe.
• The purchased product is permanently unavailable.
• We are unable to fulfill the order.

Refunds are issued at our sole discretion after investigation and verification.

5. Situations Where Refunds or Replacements Will NOT Be Provided

Refunds, replacements, or credits will not be provided under any of the following circumstances:

Customer Policy Violations

• Violation of the cloud provider’s Terms of Service.
• Abuse, fraud, hacking, phishing, spamming, or illegal activities.
• Running prohibited or high-risk workloads.
• Any activity that results in account suspension, restriction, review, or termination.

Account Modifications

• Changing passwords, recovery information, security settings, ownership details, payment methods, or authentication settings before reporting an issue.
• Removing or modifying account recovery methods.
• Making significant account changes that prevent verification of the original account condition.

Resource Usage

• Consumption of cloud credits, promotional credits, free trial balances, thresholds, or included resources.
• Creation, deployment, or operation of cloud instances, servers, databases, containers, or services after delivery.
• Any use of account resources that alters the account’s original delivered state.

User Error

• Incorrect usage of cloud services.
• Failure to follow setup instructions.
• Misunderstanding of product specifications.
• Compatibility issues with the customer’s intended use case.

Post-Delivery Actions

• Account suspension or termination occurring after successful delivery due to user actions.
• Security incidents caused by the customer.
• Loss of access resulting from customer negligence.

6. Verification Process

To investigate a refund or replacement request, we may require:

• Order number.
• Registered email address.
• Screenshots showing the issue.
• Screen recording demonstrating the login problem.
• Additional information reasonably necessary for verification.

Failure to provide sufficient evidence may result in denial of the request.

7. How to Request a Refund or Replacement

To submit a request:

Step 1

Contact our support team within 24 hours of delivery.

Step 2

Provide:

• Order ID
• Email used for purchase
• Detailed description of the issue
• Screenshots or video evidence

Step 3

Allow our team time to investigate the claim.

Step 4

If the claim is approved, we will either:

• Provide a replacement account, or
• Issue a refund where applicable.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating any chargeback or payment dispute.

Fraudulent chargebacks, false claims, or abuse of payment dispute systems may result in:

• Permanent account suspension.
• Refusal of future service.
• Submission of evidence to the payment processor.

9. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment provider and financial institution.

Replacement deliveries are typically completed within 24–48 hours after approval.

10. Right to Refuse Requests

CheapCloudAccount reserves the right to refuse any refund or replacement request that:

• Does not meet the requirements of this policy.
• Contains incomplete or misleading information.
• Involves abuse of support services.
• Violates our Terms & Conditions.

11. Contact Information

For refund or replacement requests, contact:

Support Email: support@cheapcloudaccount.com

Website: https://runningacc.com/

By purchasing from CheapCloudAccount, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.